Firstly, thank you for choosing to shop/browse at Illustrate. We appreciate your time and hope you find everything you’re looking for!
- Delivery Information:
We provide international posting on all products! We are based in the UK so rates vary.
Please make sure your delivery address is correct when you order, if you wish to change it please get in touch as soon as possible via the "contact us" page.
If you live in the UK, your order should take no more than 5 working days. If you live outside the UK, delivery time can be anything from 2-5 weeks, depending on how far your order has to travel. If it doesn’t arrive within a month of your order please get in touch.
Please note: After removing your print out of the delivery tube, spread it flat and place a flat object with a smooth surface (e.g. a book) on the top. After a few minutes, your print will return to its original shape. Shipping in a roll is the safest form of print transportation.
Christmas & New Year Postage:
We closed shop over the Christmas period so online orders may be dispatched late if purchased between the 24th December and the 28th. We apologise for any inconvenience.
- Returns & Refunds:
If you are interested in returning a product i.e. a t-shirt for another size please get in touch via the contact form. Please note we only accept returns if the product is in a “brand new” condition and hasn’t been worn or washed.
If you wish to have a refund, please also get in touch via the contact form for a return address. Once we receive the product(s), a full refund (minus p&p costs) will be issued.
Please can I get a tracking code for my order?
We currently process all orders with the Royal Mail postal service, sending orders out at 1st/2nd class depending on how quickly they are dispatched. Unfortunately this service doesn't include a tracking number. If you wish to get your items tracked please get in touch via the "Contact Us" tab and it can be arranged prior to your order. Please note this is a lot more expensive than our usual shipping/postage fee.
What time/dates are you in Camden/Bristol markets this month?
Times and dates do vary so please subscribe to our monthly newsletter to stay updated with our stall locations, latest product releases and deals + discounts. You can also following our latest movements in the "movements" tab which has all the information you need on our whereabouts and opening times.
Can you produce custom artwork for tattoos or corporate design?
Yes, subject to availability. Please get in touch via the contact us tab to begin discussions with our in-house designers.
Can you produce one off cases for a "xyz" phone?
Unfortunately not, our suppliers only produce select models in Samsung and iPhone. Due to the niche nature of the product only the most popular cases are available.
Thanks again, Illustrate.